General

Island Holiday Cottages (will be referred to hereinafter as “the Agent” or “IHC”), act only as Agents for the owners (which will be referred to hereinafter as “the Owners”) of the property.Parties applying to rent properties are referred to as 'the Clients' until the commencement of their let when they are referred to as 'the Tenants'.IHC, referred to as 'the Agent', will act only as agent for the owners of the properties, 'the Owners'. Contracts to let the property are therefore between the Owners of the property and the Clients/Tenants, and the Agent acts solely on behalf of the Owners. These terms set out the terms of the contract between the Clients/Tenants and the Owners, and the contractual rights and obligations between the Clients/Tenants and the Agent.

Deposits & Rate Information

A non refundable deposit of £100 per week + £15 booking fee is required at the time of booking. Bookings will be held for a period of 7 days only pending receipt of the deposit/full payment. After this time bookings will automatically be cancelled without referring to the customer.Please check property facilities details as a few properties have different deposits amounts.
The balance is to be paid 2 months before the start of the holiday. The owner reserves the right to re-let the property if the balance is not paid by the date required.
In the event of cancellation of your booking less than 2 months before your holiday the balance cannot be refunded.
The number of people booked cannot be exceeded without prior consent.
There will be a £10 charge per dog for most pet friendly properties some properties charge £20 per dog please check facilities details for this.

Tariffs
Through the season properties are booked Friday-Friday or Saturday-Saturday depending on individual cottages and seasonal tariffs will apply. At times we may allow bookings to be split over 2 weeks eg. Monday-Monday. If this is agreed the properties high season tariff will always be applicable.

Method of Payment

If the holiday has not been booked online and the deposit paid for through paypal, then payment may be made by cheque, credit/debit card. Cheques should be made payable to Island Holiday Cottages. In no circumstances are post dated cheques acceptable. Any charge raised against us by our Bank for handling dishonoured cheques will be passed on to the applicant. In addition, payments from abroad may by arrangement with the office and be paid by bank internal transfer provided the payment also includes any bank charges.

Advertising

We will contact guests by email in the course of the booking process and occasionally will offer promotions in connection with Island Holiday Cottages etc but will never pass guests details to a third party. We may also use any guest books comments on our web pages.

Cancellation

It is the customer's responsibility to take out relevant holiday insurance to cover against any events arising causing cancellation of their holiday. In the event of cancellation of your booking less than 2 months before your holiday the balance cannot be refunded.

Non Availability of Property

If for any reason beyond the owners/agents control, the property is not available on the date booked, or the property is unsuitable for letting, we will offer you alternative accommodation of at least equal standard (if possible). Should this not be possible, or meet with your approval, all monies will be returned in full and we shall not be under any other liability.

Holiday Makers' Obligations

The holiday maker agrees:
To pay for all gas, electricity, fuel and telephone charges incurred during the tenancy where these services are not included in the rental.
To pay for any losses or damages to the property and contents however caused, reasonable wear and tear excluded. Breakages should be reported as soon as possible.
To permit the owners and Agents reasonable access to the property.
Not to cause any annoyance or become a nuisance to occupants of adjoining premises.
The holidaymaker shall not sublet the said holiday accommodation or any part thereof.
At the end of their holiday, the holidaymaker binds and obliges himself or herself to vacate the said holiday accommodation without demand

Arrival/Departure Times

Properties are available from 4.00pm on the scheduled changeover day. Departure time is 10am prompt.

Linen

Sheets, pillowcases, duvet covers and towels are provided in most of our properties - see individual property profile for confirmation of this.

Nursery Equipment

You will note some owners provide cots and highchairs - see individual property profiles regarding this requirement. Linen is not usually provided for cots.
We encourage the holidaymaker to check the equipment is up to standard prior to use.

Responsibility

At no time during the period of any bookings may parents or guardians leave children or young teenagers at any property on their own either during the day or overnight
On arrival at any property it is the parent’s responsibility to carry out a risk assessment of the buildings and surrounding areas identifying any potential issues of safety for their children.
The signatory of a booking request does so on behalf of all persons who will occupy the property during the period stated.
All members of the party must be aware of and accept the booking terms and conditions.
Any breach will result in immediate termination of the booking without refund.

Numbers

The web site detail clearly states the maximum number of occupants permitted and exceeding this number constitutes a breach of contract. Under no circumstances may tents be erected in gardens and used as additional sleeping space. No tents should be erected at any of our properties for any purpose
without prior agreement with the Owner.

Pets

The web site detail clearly indicates those properties where pets are permitted. Owners will accept pets at these properties on condition that no animal is left unattended at the property at any time.
Animals are kept under strict control within the curtilage of the property and are not allowed to climb on the furniture.
Any mess is cleared from the garden on your departure.
Where a property states “no pets” this does not deem it “pet free” as the owners may themselves have pets.
A charge of between £10 and £20 per pet, per week will be made for pets.

Cleaning

Tenants are required to leave the property they have rented in a clean and tidy condition. All rubbish in wheelie bin, dishwasher emptied, used beds stripped and fires cleaned out if necessary. If a property is not left clean and tidy, any additional cleaning costs will be charged to the outgoing tenants.

Smoking

All our properties are non smoking. All remnants from smoking outside the property should be cleaned on departure.

Vehicles

Your vehicles and their accessories and contents are left entirely at own risk.

Specifics/Appliances

The agents IHC do not accept responsibility for changes to specifications during the year. If any item is particularly important to you, please check when booking. In the unlikely event that an appliance breaks down, please report this to the agent/owner/caretaker immediately, so that we can get the matter rectified as soon as possible. Should we be unable to sort the matter immediately (i.e. a part needs to be ordered), the tenants shall have no claim against the owner/agent/caretaker.

Lost Property

Please ensure that you check your property thoroughly before departure for any items that you may have left behind. There is a £10 (minimum) postage and handling fee for the return of left belongings.

Liability

The Agents do not accept liability for any act, neglect or default on the part of the owners or any other person not within their employ, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property which the holiday maker or any other person may suffer or incur arising out
or in anyway connected with the letting.

Amenities

The use of any amenities, where offered, such as swimming pools, bicycles, boats, barbeques, trampolines etc is entirely at the user’s risk and no responsibility can be accepted by the Owner for any death or personal injury (save to the extent that such death or personal injury was caused by the negligence of the Owner). No liability for any other loss or damage in connection with the use of such amenities is accepted.

Dissatisfaction

We work very hard with all property owners to ensure that you will have an enjoyable holiday. However, in the unlikely event that you are dissatisfied with your accommodation, then it is very important that you register this straight away with the owner or caretaker and do not wait until you return home, when
the chance of actively helping you has passed. Even if you think nothing could be done to make your situation better, you must say something while you are on holiday.

Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any cause for complaint the Owner and IHC are anxious that remedial action is taken as soon as possible. It is essential that you contact the Owner or his/her representative immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless the Owner is promptly notified. Discussion of any criticisms with the Owner or his/her representative whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the property) cannot possibly be investigated unless registered whilst you are in residence. If you cannot make contact with the Owner or his/her representative, or if you remain unhappy with their response, you should immediately telephone IHC on 01688 302251 and leave a message if out with office hours, 9am till 5.30pm weekdays. If, after this, you feel that the problem has not been resolved to your satisfaction, then the party leader must, within 30 days of returning from your holiday rental, put your complaint in writing to IHC. This will then be passed on to the Owner. Send your letter by recorded delivery to the IHC’s Office at Island Holiday Cottages, Baliscate House, Tobermory, Isle of Mull, Argyll PA75 6QA. This procedure is designed to ensure the speediest possible investigation and rectification of complaints. Please help the Owner and IHC to help you by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate. As IHC acts only as an agent for the Owner, IHC cannot accept any liability for your property. Any assistance provided in resolving a complaint in relation to your booking is provided on a goodwill basis and in our capacity as agent only.

Previous Websites

This web site and these booking conditions cancel all previous issues. Some properties on the website www.islandholidaycottages.com maybe advertised on other websites and magazines, the conditions for your booking made through IHC are as per the Island Holiday Cottages website.

Termination

We reserve the right to refuse or terminate (without refund) any booking where we consider there to be a breach of contract of our terms and conditions.

Privacy Policy

Privacy Policy - Island Holiday Cottages
This privacy policy sets out how Island Holiday Cottages uses and protects any information that you give Island Holiday Cottages when you use this website or when contacting us by telephone or email. Island Holiday Cottages are committed to ensuring that your privacy is protected. Should we ask you to provide personal information (such as your name, address, email address etc.) when using our services (such as booking a holiday, brochure requests, contacting us with a query or general correspondence, submitting an enquiry or paying a deposit, balance or full payment for your holiday) then you can be assured that it will only be used in accordance with this privacy statement. Island Holiday Cottages may change this policy from time to time by updating this page, to ensure our privacy policy meets current legislation and internet best practice. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018.
Information on our Customers
Island Holiday Cottages are committed to the continued improvement of the quality service it provides and therefore telephone calls may be monitored and recorded for training and operational purposes. Your personal information will never be passed to anyone outside of Island Holiday Cottages. Our services will include sending you emails to enable us to administer the process of booking a holiday property, payments of rentals or informing you of Island Holiday Cottages' promotions and newsletters that may be of interest to you. We send a newsletter on a monthly basis and you will always have the choice to unsubcribe to this newsletter at the time of booking and also if you receive the newsletter. We will store your personal information on our secure systems until such time as we no longer deem them to be commercially viable. If you request that your details be removed from our systems, so long as there is no outstanding action on any booking, we will be happy to do so. The security of all your personal information is of the upmost priority to Island Holiday Cottages. Access to your data is restricted to only Island Holiday Cottages authorised personnel, our internal computer network is protected by a firewall and backups stored online by a secure company. When we ask for credit card, debit card or any other financial details, these are never held by the company.
Accessing your Personal Information
If you wish to request a copy of the personal information that Island Holiday Cottages holds about you, and have any inaccuracies rectified, then please address such a request info@islandholidaycottages.com
Island Holiday Cottages Policy for Customers & Website Users under 18 years old
Those under the age of 18 years old are permitted to view are website and the information contained within it, however it is the policy of Island Holiday Cottages that those under that age of 18 are not permitted to book a holiday cottage, and therefore should not provide us with their personal details for this purpose. Those under 18 wishing to request a brochure may only do so with the express consent of their parent or legal guardian, and users under 18 years of age without this permission are not allowed to provide us with their personal information for the purposes of receiving a brochure.
Information on visitors to the Island Holiday Cottages Website
When you request a page on the Island Holiday Cottages website, you send certain information, in accordance with the HTTP protocol, to our web server so that it knows where to send the data requested. This data includes the IP Address of your computer. This data is saved and analysed to provide useful information on the amount of traffic that to the website and the efficiency with which it is handled by our server. Island Holiday Cottages do not routinely use the IP Address for any purpose, however we do retain the right to do, so if necessary, to track down any malicious traffic designed to interfere with our servers (e.g. viruses).
Links to other Websites
To provide further useful information to our customers, the Island Holiday Cottages Website does contain some links to other websites which may be on interest. Please note however, that once you have used one of these links to leave our site Island Holiday Cottages does not have any control over that other website. Therefore, Island Holiday Cottages cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. Island Holiday Cottages advises its customers and site visitors to exercise caution and look at the privacy statement that is applicable to the linked website in question