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COVID 19 LATEST UPDATE 03.06.2020
PLEASE NOTE IN LINE WITH THE GOVERNMENT INSTRUCTION FOR NON ESSENTIAL TRAVEL WE ARE NOT TAKING ANY BOOKINGS FOR APRIL, MAY, JUNE and JULY 2020. ALL EXISTING BOOKINGS FOR APRIL AND MAY, JUNE and JULY HAVE BEEN CONTACTED AND OFFERED TO RE-SCHEDULE TO LATER DATES , WE ARE WORKING RESHEDULING JULY 15th and 25th and 1st AUGUST BOOKINGS AT THE MOMENT - IF YOU HAVE BOOKED A PROPERTY FOR after 8th AUGUST 2020 - 29TH AUGUST 2020 WE WILL BE CONTACTING YOU IN THE COMING WEEKS, WE WILL BE ASKING YOU TO DELAY YOUR BALANCE PAYMENTS TO 2 WEEKS BEFORE YOUR HOLIDAY
Coronavirus Update for all Island Holiday Cottage Guests
We are receiving a very high number of enquiries at the moment due to the impact of the Coronavirus outbreak. We are doing our best to respond to all customers queries, but are overwhelmed by the situation but are still taking phone calls between 9am and 5pm, our telephone is extremely busy, so if you cannot get through please email us and we will respond as soon as we can. Please bear with us and we will get back to you. We are an independent local business on the Isle of Mull with a staff of four (3 of which are now furloughd) and we are doing our best to do what we can for the guests and cottage owners at this particularly difficult time.
Our first priority is the safety and wellbeing of our visitors, cottage owners, housekeepers and others in our island community. We also ask that guests refer to the current government advice with regards to travel which indicates that all ‘non-essential’ travel should be avoided. Please also check the Calmac website for any last minute updates.
Cancellation Policy: (Please see Exceptions paragraph below)
Please note that we must receive something in writing (email is sufficient) if you decide to cancel a booking you have made with us. Deposits are always non refundable. Balances and Full Payments are due 2 months before your holiday start date. If you cancel your holiday within the two month period before your holiday and you have paid your balance/Full payment we cannot return any money received from you unless we manage to re-book the property for the same period. If the property is re-let at a discount, we will refund the balance payment received from you, less the discount. A £25 administration fee* is also deducted from any refund we provide and our booking fee is non-refundable. *In the circumstances we are waiving our £25 administration fee for bookings affected by the restriction to travel due to Covid 19
Exceptions - Due to Covid 19 situation
We understand that the current travel advice is affecting whether people can travel in the coming 60 day period at least, and that is also affecting our guests’ ability to claim on their insurance policy. In these exceptional circumstances, we want to do what is best for our guests and provide an alternative, if at all possible, for those who have booked with us over the next 60 day period (travelling between now and the end of July)
1.That we will attempt to transfer your booking to new dates, in the same property, between 5th September 2020 to an available date and up to the same date in 2021 if available
2. We cannot reduce the cost of your booking if you choose a week at lower tariff.
3.If for any circumstances, you are not able to make the new dates, and government policy dictates you can travel, we will not provide a refund on your new booking or offer a change of dates.
4.If the government restrictions for travel are still in place you will have the option to reschedule again.
What to do next
Therefore, if your booking is in July this year and you would like us to try and make an amendment for you, please check the availability, let us know your preferred date, and we will try our best to accommodate you, please allow us extra time to confirm this.
There will be customers we cannot accommodate and unfortunately, we are only able to provide refunds in these circumstances if we have the property owner’s authority to do so, and don’t hold the funds ourselves. We are very sorry that lots of customers, whether insured or not, stand to lose money as a result of the pandemic, and how that has affected people’s rights to travel. The losses are also significant to our business too (like many others), and cottage owners are likely to be in a precarious financial position when there is currently no end point in sight to the current crisis. We are not a large business or multi-national corporation that can draw on creditors and investors for support. We are doing our utmost to assist where we can.
Bookings from August onwards
We have just been advised by Calmac that people will not be able to make bookings online for the Oban ferry from now until mid July 2020.We don’t know as yet whether this is subject to change or whether a full travel ban is likely to be enforced in the coming weeks. Please bear with us while we gain a full picture on the likely repercussions for our guests, alongside the financial implications for cottage owners and our business, and how we might best be able to deal with this going forward. We ask that all customers booked from August onwards give us time to help our July customers in the first instance.
In terms of upcoming balances due in two months time, we are being flexible and allowing people extra time to make their balance payments. So we will not be expecting any balance payments until a month before you are due to arrive. At that stage we can review the situation dependant on government advice on travel. We hope this allows our guests time to make an informed decision on whether to travel or not and see how the current situation unfolds.
Island Holiday Cottages