General

Island Holiday Cottages (will be referred to hereinafter as “the Agent” or “IHC”), act only as agents for
the owners (which will be referred to hereinafter as “the owners”) of the property. Parties applying to rent properties are referred to as 'the customer' until the commencement of their let when they are referred to as 'the guests'. IHC, referred to as 'the agent', will act only as agent for the owners of the properties, 'the owners'. Contracts to let the property are therefore between the owners of the property and the customer /guest, and the agent acts solely on behalf of the owners. These terms set out the terms of the contract between the customer/guests and the owners, and the contractual rights and obligations between the customer/guests and the agent.

Deposits & Rate Information

DEPOSITS

A non refundable deposit of 30% of the tariff + a £20 booking fee are required at the time of booking. Provisional bookings will be held for a period of 7 days only, pending receipt of the deposit/full payment. After this time bookings will automatically be cancelled without referring to the customer.
The balance is to be paid 2 months before the start of the holiday. The owner reserves the right to re-let the property if the balance is not paid by the date required.
The number of people booked cannot be exceeded without prior consent.
There will be a charge per dog per week for pet friendly properties.

Tariffs
Through the season properties are booked Friday-Friday or Saturday-Saturday depending on individual cottages and seasonal tariffs will apply. At times we may allow bookings to be split over 2 weeks eg. Monday-Monday. If this is agreed the properties high season tariff will always be applicable.

Method of Payment

The holiday can be paid for by cheque, credit/debit card or bank transfer. Cheques should be made payable to Island Holiday Cottages. In no circumstances are post-dated cheques acceptable. Any charge raised against us by our bank for handling dishonoured cheques will be passed on to the customer. Any international payments made by bank transfer must cover all incurring bank charges.

Advertising

We will contact guests by email in the course of the booking process and occasionally will offer promotions in connection with Island Holiday Cottages etc but will never pass guests details to a third party. We may also use any guest books comments on our web pages.

Cancellation

It is the customer's responsibility to take out relevant holiday insurance to cover against any events arising that may cause cancellation of their holiday. In the event of cancellation of the customer’s booking less than 2 months before their holiday the balance can only be refunded if the property is re-let. If we re-let the property, the balance payment will be refunded minus the admin fee. The amount of refund will depend on how much the property was re-let for.

Non Availability of Property

If for any reason beyond the owners/agents control, the property is not available on the date booked, or
the property is unsuitable for letting, we will offer the customer alternative accommodation of, at least, equal
standard (if possible). Should this not be possible, or meet with the customer’s approval, all monies will be
returned in full and we shall not be under any other liability.

Guest Obligations

GUEST’S OBLIGATIONS - The guest agrees:

•To pay for all gas, electricity, fuel and telephone charges incurred during the tenancy where
these services are not included in the rental.
•To pay for any losses or damages to the property and contents however caused, reasonable wear
and tear excluded. Breakages should be reported as soon as possible.
•To permit the owners and agents reasonable access to the property.
•Not to cause any annoyance or become a nuisance to occupants of adjoining premises.
•They shall not sublet the said holiday accommodation or any part thereof.
•At the end of their holiday, they must depart as per the terms of their booking.

Arrival/Departure Times

The arrival and departure times are given for each individual property in the property brochure sent with the confirmation of balance payment. These times must be adhered to.

Linen

Sheets, pillowcases, duvet covers and towels are provided in most of our properties - see individual
property brochures for confirmation of this.

Nursery Equipment

You will note some owners provide cots and highchairs - see individual property brochures regarding this
requirement. Linen is not provided for cots.
The guest must check the equipment is up to standard prior to use.

Responsibility

At no time during the period of any bookings may parents or guardians leave children or young teenagers at any property on their own either during the day or overnight
On arrival at any property it is the parent’s responsibility to carry out a risk assessment of the buildings and surrounding areas identifying any potential issues of safety for their children.
The signatory of a booking request does so on behalf of all persons who will occupy the property during the period stated.
All members of the party must be aware of and accept the booking terms and conditions.
Any breach will result in immediate termination of the booking without refund.

Numbers

The web site detail clearly states the maximum number of occupants permitted and exceeding this
number constitutes a breach of contract. Under no circumstances may tents be erected in gardens and
used as additional sleeping space. No tents should be erected at any of our properties for any purpose
without prior agreement with the Owner. At no time extra guests in motorhomes/camper vans shall be parked in the property grounds  unless the guests only mode of transport is one of these vehicles.

Pets

The web site detail clearly indicates the properties where dogs are permitted. Owners will only accept dogs
at these properties on condition that:
No dog is left unattended at the property at any time.
Dogs are kept under strict control within the curtilage of the property and are not allowed to
climb on the furniture or beds.
All dog excrement is cleared from the garden on your departure.
Where a property states “no dogs” this does not deem it “dog free” as the owners may themselves have dogs.
There is a charge to be paid per dog, per week.

Cleaning

Guests are required to leave the property they have rented in a clean and tidy condition. All rubbish in
wheelie bin, dishwasher emptied, used beds stripped and fires cleaned out if necessary. If a property is
not left clean and tidy, any additional cleaning costs will be charged to the outgoing guests.

Smoking

All our properties are non smoking. All remnants from smoking outside the property should be cleaned on departure.

Vehicles

Your vehicles and their accessories and contents are left entirely at own risk.
Please note that EV charging is not allowed at any property - please click on link for EV charging points https://www.zap-map.com/live/

Specifics/Appliances

The agents IHC do not accept responsibility for changes to specifications during the year. If any item is particularly important to you, please check when booking. In the unlikely event that an appliance breaks down, please report this to the agent/owner/caretaker immediately, so that we can get the matter rectified as soon as possible. Should we be unable to sort the matter immediately (i.e. a part needs to be ordered), the guests shall have no claim against the owner/first point of contact

Lost Property

The guest must ensure to check the property thoroughly before departure for any items that the guest may have
left behind. There is a postage and handling fee for the return of left belongings.

Liability

The agents do not accept liability for any act, neglect or default on the part of the owners or any other
person not within their employ, nor for any accident, damage, loss, injury, expense or inconvenience
whether to person or property which the guest or any other person may suffer or incur arising out
or in anyway connected with the letting.





Amenities

The use of any amenities, where offered, such as swimming pools, bicycles, boats, barbeques,
trampolines etc is entirely at the user’s risk and no responsibility can be accepted by the owner for any
death or personal injury (save to the extent that such death or personal injury was caused by the
negligence of the owner). No liability for any other loss or damage in connection with the use of such
amenities is accepted.

Dissatisfaction

We work very hard with all property owners to ensure that the guest will have an enjoyable holiday. However,
in the unlikely event that the guest is dissatisfied with the accommodation, then it is very important that
the guest register this straight away with the owner or point of contact and do not wait until they return home, when
the chance of actively helping the guest has passed. Even if the guest thinks nothing could be done to make the
situation better, the guest must say something during their stay.

Complaints

“Every effort has been made to ensure that the guest have an enjoyable and memorable holiday. If, however, they have
any cause for complaint the owner and IHC are anxious that remedial action is taken as soon as possible. It is essential that the guest contact the owner or his/her/point of contact immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless the owner is promptly notified. Discussion of any criticisms with the owner or his/her point of contact whilst the guest is in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation of the property or heating etc of the property) cannot possibly be investigated unless registered whilst the guest is in residence. If the guest cannot make contact with the owner or his/her point of contact, or if the guest remains unhappy with their response, the guest should immediately telephone IHC on 01688 302251. If out with office hours (9am till 5.00pm weekdays 2pm – 5pm Saturdays) leave a message. If, after this, the guest feels that the problem has not been resolved to their satisfaction, and if properties are available, Island Holiday Cottages will try to relocate the guest to another property.  This procedure is designed to ensure the speediest possible investigation and rectification of complaints. The guest is asked to please help the owner and IHC to help them by following this procedure.  As IHC acts only as an agent for the owner, IHC cannot accept any liability for the guests holiday property. Any assistance provided in resolving a complaint in relation to the guest’s booking is provided on a goodwill basis and in our capacity as agent only.”



Previous Websites

This web site and these booking conditions cancel all previous issues. Some properties on the website
www.islandholidaycottages.com maybe advertised on other websites and magazines, the conditions for
the customer’s booking made through IHC are as per the Island Holiday Cottages website.

Termination

We reserve the right to refuse or terminate (without refund) any booking where we consider there to be a breach of contract of our terms and conditions.

Privacy Policy

Privacy Policy – Island Holiday Cottages
This privacy policy sets out how Island Holiday Cottages uses and protects any information that you give Island Holiday Cottages when you use this website or when contacting us by telephone or email. Island Holiday Cottages are committed to ensuring that your privacy is protected. Should we ask you to provide personal information (such as your name, address, email address etc.) when using our services (such as booking a holiday, brochure requests, contacting us with a query or general correspondence, submitting an enquiry or paying a deposit, balance or full payment for your holiday) then you can be assured that it will only be used in accordance with this privacy statement. Island Holiday Cottages may change this policy from time to time by updating this page, to ensure our privacy policy meets current legislation and internet best practice. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018.

Information on our Customers
Island Holiday Cottages are committed to the continued improvement of the quality service it provides and therefore telephone calls may be monitored and recorded for training and operational purposes. Your personal information will never be passed to anyone outside of Island Holiday Cottages. Our services will include sending you emails to enable us to administer the process of booking a holiday property, payments of rentals or informing you of Island Holiday Cottages' promotions and newsletters that may be of interest to you. We send a newsletter on a monthly basis and you will always have the choice to unsubcribe to this newsletter at the time of booking and also if you receive the newsletter. We will store your personal information on our secure systems until such time as we no longer deem them to be commercially viable. If you request that your details be removed from our systems, so long as there is no outstanding action on any booking, we will be happy to do so. The security of all your personal information is of the upmost priority to Island Holiday Cottages. Access to your data is restricted to only Island Holiday Cottages authorised personnel, our internal computer network is protected by a firewall and backups stored online by a secure company. When we ask for credit card, debit card or any other financial details, these are never held by the company.

Privacy Policy continued .........

Accessing your Personal Information
If you wish to request a copy of the personal information that Island Holiday Cottages holds about you, and have any inaccuracies rectified, then please address such a request info@islandholidaycottages.com
Island Holiday Cottages Policy for Customers & Website Users under 18 years old
Those under the age of 18 years old are permitted to view are website and the information contained within it, however it is the policy of Island Holiday Cottages that those under that age of 18 are not permitted to book a holiday cottage, and therefore should not provide us with their personal details for this purpose. Those under 18 wishing to request a brochure may only do so with the express consent of their parent or legal guardian, and users under 18 years of age without this permission are not allowed to provide us with their personal information for the purposes of receiving a brochure.
Information on visitors to the Island Holiday Cottages Website
When you request a page on the Island Holiday Cottages website, you send certain information, in accordance with the HTTP protocol, to our web server so that it knows where to send the data requested. This data includes the IP Address of your computer. This data is saved and analysed to provide useful information on the amount of traffic that to the website and the efficiency with which it is handled by our server. Island Holiday Cottages do not routinely use the IP Address for any purpose, however we do retain the right to do, so if necessary, to track down any malicious traffic designed to interfere with our servers (e.g. viruses).
Links to other Websites
To provide further useful information to our customers, the Island Holiday Cottages Website does contain some links to other websites which may be on interest. Please note however, that once you have used one of these links to leave our site Island Holiday Cottages does not have any control over that other website. Therefore, Island Holiday Cottages cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. Island Holiday Cottages advises its customers and site visitors to exercise caution and look at the privacy statement that is applicable to the linked website in question
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